SafePal Shipping Policy

Shipment processing time

Once an order is created, it will usually be processed within 1-2 business days. Orders placed over the weekend will be dispatched on Mondays. Orders placed over the holidays will be dispatched when the holidays are over.

Due to the current COVID-19 pandemic situation, the delivery of your parcel may take longer than usual. The total delay could be 10-40 days. Welcomed to contact us at [email protected] to check the estimated delivery time for your country.

Shipping rates

Below are the estimated delivery time and shipment cost for some countries.

Detailed shipping charges for your order will be calculated and displayed at checkout.

If your country is not listed above and can’t be found at checkout, please contact us at [email protected] for further assistance.

Shipment method Estimated delivery time Shipment cost
The United States 5-8 business days USD$6 / Buy 2 or more for free shipping
Canada 5-8 business days USD$11 / Buy 2 or more for free shipping
The United Kingdom 5-8 business days USD$5 / Buy 2 or more for free shipping
France 5-8 business days USD$6 / Buy 2 or more for free shipping
Italy 5-8 business days USD$6 / Buy 2 or more for free shipping
Spain 5-8 business days USD$5 / Buy 2 or more for free shipping
Germany 5-8 business days USD$6 / Buy 2 or more for free shipping

* The estimated delivery time and shipment cost may vary according to different situations. Please go to the checkout page for the most accurate rate.

Shipment to P.O. boxes or APO/FPO addresses

For now APO/FPO address delivery is not available for SafePal products. Please do not leave a P.O. boxes address if you want to choose the DHL express shipping.

Shipment notifications and order tracking

Once an order is created, there will be two separate emails sent to the customer’s mailbox at different stages:

The first email is an order confirmation notification, containing all the order details(Name, shipping information, etc). Customers will receive this email once the order is created. Customers can verify the order details and reach out to the SafePal sales office if any information is incorrect.

The second email is the shipping confirmation notification, containing all the shipping details of the package(Carrier, tracking number, etc). Customers will receive this email once the package is sent.

The shipping confirmation email will usually be updated in 1-2 business days after you place the order and receive the order confirmation email.

*Please make sure to leave the correct email to us, or you may not receive the confirmation email.

Customs, duties, and taxes

Please note that SafePal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SafePal is not liable for products damages or lost during shipping. If you receive a damaged package, please contact the local shipment carrier to file a claim. Please keep all the packaging materials and the damaged goods before filing a claim. Should you need further assistance, please contact us at [email protected]

About “Buy 2 for free standard shipping” policy

SafePal provide Free Standard Shipping for all the orders containing two or more than two SafePal products. Express delivery is not included in the “Buy 2 for free standard shipping” policy. And the "Buy 2 for free standard shipping" policy is not apply to SafePal leather case. Customers can check the eligible countries for the “Buy 2 for free standard shipping” policy at checkout. Please be noted that "Buy 2 for free standard shipping" policy is not apply to all the countries.

For wholesale offer, please contact [email protected]

Special Notes During the COVID-19:

香港: 如果收件地址為香港,請填寫收件人的中文全名,否則物流公司會拒收包裹。感謝理解!

HongKong: If your receiving address is HongKong, please provide your full Chinese name, or the logistic company will not deliver the package. Thanks for your understanding!

Brazil: Por favor, contenha seu Cadastro de Pessoa Física (CPF) na linha de endereço de acordo com a exigência aduaneira brasileira, ou o pacote não será entregue. Obrigado pela sua compreensão!

Brazil: Please provide a personal tax number (CPF) in the address line according to Brazilian customs requirement, or the package will not be delivered. Thanks for your understanding!

Countries below will experience longer shipping time, please be aware before placing an order:

Argentina

30-50 Business Days

Chile

40-60 Business Days

New Zealand

20-40 Business Days

Nigeria

30-50 Business Days

Norway

55-75 Business Days

Puerto Rico

30-50 Business Days

Russia

30-60 Business Days

Slovenia

20-40 Business Days

Uganda

30-60 Business Days

Vietnam

30-60 Business Days

For more information needed, please contact [email protected] directly, or go to our help center.